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BACK TO OTHER OPPORTUNITIES |
| SALES ADMINISTRATOR - YEAST |
| ROLE SCOPE |
| To provide timely and efficient administrative support to support the smooth administration of brewing yeast sales. |
| KEY RESPONSIBILITIES |
| Follow up customer orders and quotations received via the e-commerce system: |
| 1. Set up deals on Highrise from direct website orders |
| 2. Sort out payment problems with credit card payments |
| Maintenance of the customer database (Highrise) |
| 3. Updating names and addresses |
| 4. Maintenance of deals on Highrise |
| Sales administrative tasks to support business development team members: |
| 5. Produce quotes for team |
| 6. Produce customer specific documentation such as US Dollar/Euro invoices |
| 7. Checking customer accounts and resolving payment issues |
| 8. Produce invoices for renewal of annual yeast contract |
| Be responsible for liaising with logistics team to ensure customers are informed of the progress of their yeast orders |
| Monitor customer satisfaction with products and services: |
| 9. Handle customer complaints |
| Ensure correct documentation is in place for compliance with the yeast dispatch process. |
| QUALIFICATIONS AND EXPERIENCE |
| Essential: |
| Educated to A-Levels or equivalent |
| Excellent customer service skills |
| Intermediate word and excel skills |
| Commercial Awareness |
| Solid background in sales administration | Desirable: |
| Business administration qualification |
| Second language |
| Experience of e-commerce software e.g. Magento |
| PERSONAL CHARACTERISTICS |
| Good interpersonal skills |
| Excellent communications skills |
| Strong written skills |
| High attention to detail |
| Motivated and organized |
| Be able to work as part of a team |
| HOW TO APPLY? |
| Email: beth.hughes@cara-online.com |
